UW Connect
UW Connect is a workflow management platform that helps Epi staff provide consistent service to our community. It allows users to track the status of their requests and improves efficiency, workflow, and collaboration.
Don’t know where to start?
For more detailed instructions on using UW Connect, please see this guide.
Creating Tickets
There are two ways to create a ticket in UW Connect: sending an email with your request to the relevant account or submitting an online web form.
Send an email with your request to a relevant email account. The three main email accounts attached to UW Connect are listed below, with a few examples of topics you might contact that account for. When you email any of these accounts, you will receive an automatic response from the system with your ticket number (REF #).
- Potential topics: Reimbursements; purchasing; travel
- Potential topics: New grant applications; dashboard questions;
- Potential topics: Adjunct, affiliate, and clinical non-salaried appointments; postdoc scholars; outside work for faculty; graduate faculty status and chair endorsements; changes to faculty paid or unpaid status; joint faculty appointments
Forms
Forms are used for specific purposes, such as reimbursements, purchasing, new grant applications, and more. The links to the available forms are in the “Submit A Form” section of this page. To create a ticket via a form, simply click on the link to the relevant form, fill out the required information and add any required attachments, and submit the form. This will create a new ticket and you will receive an automatic email response to let you know the system has received the ticket and let you know your ticket number (REF #).
You can find more detailed information on departmental processes for Fiscal Resources, Faculty Resources, and Academic Student Employee (ASE) Resources on our Intranet.
Once a Ticket is Created
Regardless of the method you choose, once you create a ticket, you will receive a confirmation email. You can respond to that email as normal and will receive responses via email. All responses from the UW Connect system will include a link to view your ticket online as well.
My Requests Portal
The ticket portal helps you stay updated on your support requests. By logging into the My Requests page with your UW NetID, you can:
- View all your active tickets, including those from different UW organizations (e.g., UW-IT, Epidemiology).
- Check important details like ticket number, description, last update, and current status.
- See whether the support team is waiting for your response.
For more details, click on a ticket’s REF # to open the Individual Request View, where you can:
- Read the full message history between you and the support team.
- Reply directly within the portal instead of emailing.
- View or upload attachments, since attachments added by the support team won’t appear in email.
This portal ensures all your ticket information is in one place, making it easy to track progress and communicate with support teams.